Shipping & Tax

We make it easy for you to shop online with us by offering complimentary 3-5 business day shipping direct from Switzerland on all orders with a minimum spend. Just choose your favourite products and we will do the rest.

The choice of carrier belongs to Dermalab. The parcels are padded and protected.
We offer free worldwide free shipping for all orders above the country's threshold.
The delivery services are as follows:

Country	Shipping Cost	Free shipping as of
United States	10 USD	130 USD
Australia	15 AUD	200 AUD
Singapore	15 SGD	170 SGD
Switzerland	Free	Free
Saudi Arabia	40 SAR	500 SAR
Hong Kong	85 HKD	1000 HKD
Taiwan	330 TWD	4000 TWD
Japan	1400 JPY	17000 JPY
Netherlands	10 EUR	120 EUR
UAE	40 AED	500 AED
France	10 EUR	120 EUR
EU	10 EUR	120 EUR
ROW	11 EUR	125 EUR

In the face of the current challenges, we are working hard to ensure there is an uninterrupted service. We have put measures in place to ensure safe handling of the products from packaging to shipping.

Once we receive your payment, we aim to despatch your order on the same business day, provided the order is placed before midday CET.
You will receive your order:

• In Switzerland - within 1-2 business days, sent by Swiss post
• All other countries* - 3-5 business days, depending on customs, sent by DHL

All prices listed in the shop include Swiss VAT for orders delivered within Switzerland, and exclude Swiss VAT for orders delivered to all other countries. However, you may be subject to import taxes and/or VAT imposed by your country of residence. Such taxes and/or local VAT are not included in the prices set out in the Shop and paid by You upon delivery. We advise to familiarise yourself with your country's import regulations.

Please contact our Customer Service team if you have any questions:

Swissline Customer Service Department
 +41 (0)44 396 10 60
[email protected]
Monday to Friday: 9am - 5pm CET

See our Returns Policy